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Privacy Policy

At Kooey your privacy is paramount. We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. Kooey is committed to safeguarding your personal information and will always handle your personal information securely and carefully.

Kooey is committed to complying with all applicable Australian Privacy Laws and we are aware of our obligations. The following should give you a greater understanding on how we collect and use customer information.

Why we collect information
We collect information for a number of reasons including:

  • To deliver products or services to you
  • To complete other transactions with you or on your behalf
  • To better understand your requirements and preferences
  • Improve our service
  • Provide offers that are of interest or benefit to you

How we collect this information:
We collect information in a number of ways:

  • When you order goods or services, particularly when those products are delivered
  • If you use our e-gift voucher service
  • If you pre-order products or service
  • If you subscribe to any of our newsletters or request information to be sent to you

What we collect
The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.

  • Name
  • Address
  • Delivery address
  • Phone number
  • E-mail address
  • Age details
  • Transaction information.

Who we may share your information with
We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery. This includes organisations such as major delivery companies, mail houses and third party fulfilment contractors. We may also disclose personal information to government authorities as required by law.

In these circumstances, Kooey will ensure that these third parties undertake to protect your privacy.

If you would like to access or update your personal information, write to us at we prefer to receive written requests as in many cases this assists us to verify your identity.

Direct marketing
If you receive marketing offers from Kooey and do not wish to receive them in the future, please call us on 1800 884 160.

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.